The most effective diversity and inclusion engagements focus on both awareness and skills (Bezrukova et al., 2016).
What is empathy?
Empathy is the active process of putting oneself into the perspective world of another (Bell, 2018)
Empathy has 3 main components (Bell, 2018):
Empathy is facilitated in the brain through mirror neurons. Mirror neurons are present in the premotor cortex of the brain, and fire when people watch others do something as if they were doing it themselves. These neurons influence humans to believe that another person is doing or thinking the same as they themselves would do or think in a similar situation. (Bell, 2018)
Why focus on empathy?
Empathy can be taught (Srivastava & Das, 2016; Bell, 2018)
How does empathy impact businesses?
How do you build empathy?